![]() ![]() Important: Once you are no longer registered as a student, or are no longer employed by the university, access to Office 365 will cease. NOTE: If you have a trial version of Office on your computer you should uninstall it before installing Office. There are three ways of using the Office applications: Downloading Office to your desktop or laptop, using Office 365 online, or installing the Office Apps to your smartphone or tablet. If you are still having issues accessing Office365 or any IT system that requires Office365 account details, please contact the Service Desk. If you cannot log in please go to the Self-Service Password Reset (SSPR) portal. Student Records System, ISS Service Desk Ticketing system). In other cases, you will asked to authenticate twice (e.g. In most cases, once you provide your Office365 credentials, you will be automatically logged into the system. Staff and registered students will be prompted for their Office 365 login for a number of University IT systems. and Campus Account password. You will also be promoted for your Multi-Factor Authentication (MFA) SMS/Authenticator App code. Staff members log in using their staff ID followed by (e.g. You will also be promoted for your Multi-Factor Authentication (MFA) SMS/Authenticator App code. Students log in using their University of Galway email address (e.g. To access Microsoft 365 applications go to If we are not able to resolve your issue at this level then it will be escalated to the appropriate team for processing.Microsoft 365 is a bundle that includes Office 365 and Windows licensing, it is available to all University of Galway staff and registered students. This is the central hub of our organization and is the first place that you should contact when you are having technical difficulties. Our calling center provides front-line support to faculty, staff, and students via phone, chat, and remote support tools. Reach out to the IT Support HelpDesk for assistance with all of your technical needs. Choose a tile to go to the app or service that you want to use. Using the app launcher, you not only see what all is available to you, you can use it navigate around in Office 365. One good way to navigate between your apps and services is by using the Office 365 app launcher. Take a few minutes to look over the following material to learn more about how to install office on your personal computer and how you can use OneDrive to improve your campus collaborative experience. O365 comes with a ton of new functionality.Other Email Clients – Manual IMAP settings (Limited support).Apple iOS- iPhone, iPad or Setup the Outlook App.This does require that you are enrolled in Okta MFA.When prompted, login with your TCU username and password.Current Faculty/Staff and Retirees will have access to TCU O365 (once everyone is transitioned over from the on-premise exchange environment).Alumni that graduated before January of 2013 will not have access to their TCU email account once they were no longer listed as an active student.Incoming students who never attended the university will lose access a few months after the beginning of their intended semester.Students (who graduate after 2013) get to keep the TCU email account for the life of the service.Students who leave the university and do no complete a degree will lose access to their email 12 months after their last semester at TCU. ![]() Alumni are considered students that completed a degree with the university.Current Students, Incoming Students, and Alumni that graduated after January 2013 will have TCU O365.Access to Microsoft Online with the ability and collaborate on documents live with others.Ability to download and install Microsoft Office on up to 5 devices for free. ![]()
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